LumeDesk is an AI receptionist built specifically for med spas. It answers your phones 24/7, books directly into all major scheduling services, and sends SMS confirmations — without your team lifting a finger.
No commitment. No setup fee. See it live in 20 minutes.
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The Problem
The calls you're missing are the revenue you're losing.
Every unanswered call is a missed booking. Here's what that looks like in practice — and why the standard solutions no longer cut it.
1
01 — Busy Treatment Blocks
Your front desk can't answer every call during a busy treatment block. Voicemail doesn't book appointments — it loses them. Patients hang up and move on.
2
02 — After-Hours Drop-Off
Patients calling after hours go to a competitor who picks up. You don't find out until you check your voicemail the next morning — by which point, they've already booked elsewhere.
3
03 — Staffing Gaps
Hiring and training front desk staff is expensive, inconsistent, and still leaves gaps. Turnover is high. Coverage is unpredictable. There's a better way to cover your phones.
4
04 — Revenue Leakage
Every unanswered call costs you a booking. At your average service price, even a few missed calls a week adds up to thousands a month in lost revenue — silently, steadily.
How It Works
Up and running in days. Works exactly like your best receptionist — but always there.
1
01
We configure your AI receptionist.
We set up your services, business hours, and greeting. Maya is trained on your spa — not a generic script.
2
02
Calls route to LumeDesk.
Forward your existing phone number or use a new one. Maya answers every call within seconds, day or night.
3
03
Appointments book directly into Mindbody and all major scheduling systems.
Maya collects caller details, confirms the booking out loud, writes it into your Mindbody calendar in real time, and sends the patient a text confirmation.
Features
Built for the way med spas actually operate.
Maya handles your inbound calls with the same warmth and precision as a seasoned front desk professional — available every hour of every day, without supervision.
24/7 Call Answering
Never goes to voicemail. Maya answers every inbound call — including during treatments, after hours, and on weekends. No gaps, no exceptions.
Live Booking
Appointments are written directly into your calendar system in real time. No double entry, no delays, no manual sync required from your team.
SMS Confirmations
Every patient receives a text confirmation immediately after booking. Your no-show rate drops without you doing anything differently at all.
Natural Conversation
Callers talk normally. Maya understands "next Friday at 2" or "Thursday morning" — no menus, no pressing numbers, no frustration for your patients.
Instant Human Transfer
Any caller who wants to speak to a person is transferred immediately. Maya handles the handoff gracefully — patients never feel stuck or abandoned on the line.
Patient Data Protected
All patient information is encrypted at rest. Sensitive details never appear in plain-text logs. Built with privacy-conscious practices from day one.
FAQ
Common questions.
Straight answers. No fluff. Here's what spa owners and practice managers ask us most — before they decide to move forward.
Is it actually AI, or a call center?
It's genuinely AI — a voice model that understands natural speech, responds in real time, and makes booking decisions on its own. There's no human on the other end of the call. Maya operates autonomously, every time.
What happens if a patient wants to cancel or reschedule?
Maya warmly transfers those calls to your team. Cancellations require access to your existing records, so we route them to a human who can handle it properly — protecting your workflow and your patient relationships.
Does it work with our existing Mindbody setup?
Yes. LumeDesk connects directly to your existing Mindbody account. There's nothing new for your team to learn — appointments simply appear in your calendar as normal. Your workflow doesn't change at all.
What if a patient asks something Maya can't answer?
Maya is configured with your spa's services, hours, and key information. For anything outside that scope, she offers to transfer the caller to your team — patients are never left without a clear next step.
Is our patients' information safe?
All patient data is encrypted at rest. Sensitive details like names and phone numbers are never stored in plain-text logs. LumeDesk is built with data privacy as a foundation, not an afterthought.
What platforms does LumeDesk work with?
LumeDesk integrates with all major scheduling platforms used by med spas — including Mindbody, Vagaro, Jane App, Boulevard, Zenoti and more. If your spa is already running on one of these, there's nothing new to set up on your end. Appointments book directly into whatever system you're already using.
Live Demo - Coming soon!
Don't take our word for it. Talk to Maya right now.
Enter your name and phone number and Maya will call you in seconds. Experience exactly what your patients will hear when they call your spa — no demo version, no script. The real thing.
Calls from a real US number
No sales pitch. Just Maya.
Takes less than 60 seconds
Book a Demo
Your phones shouldn't be the reason you lose a patient.
See LumeDesk answer a real call, book a real appointment, and send a real confirmation — in a free 20-minute demo. No slides, no decks. Just live proof that it works for a practice exactly like yours.